Many schools and organisations block emails from unknown senders or domains for student safety. This will prevent you from receiving registration emails, verification emails, password reset email, and programme communications.

We send e-mails from:


There are a number of sender addresses at these domains used for different functions, so domain level whitelisting is best to allow your students access. Your school or organisation's IT team should be able to enable this if you submit a request.

If you are unable to get our domain whitelisted or receive our email via your school or organisation's email account, we recommend using a third-party service to create a free email account, such as Gmail.

  • Please note: for technical staff reading this article, this domain does have SPF and DKIM configured for trust purposes.